Contact Us

A clear answer starts with the right details.

Product questions

Email service@lumivants.com about intended use, compatibility or missing product details before ordering. Images are AI-generated illustrations; essential specifications should be confirmed independently.

Order & delivery support

Include your order number, email used at checkout and a short description of the issue. Standard planning is 5–10 business days of preparation plus 10–15 business days of transport after dispatch. Visit the Shipping Policy for the full timing table.

Returns, damage or wrong items

Request a return within 30 days of delivery by email before sending a parcel. For damaged or incorrect items, include photos where possible and keep the packaging while we review the issue. See our Return Policy for the company return address in Yiwu, China and postage responsibilities.

Privacy requests

Use the subject “Privacy request” when contacting us, or visit Your Privacy Choices. Please do not send payment card numbers, passwords or unnecessary sensitive documents through the form.

Company & contact

Lumivants is operated by Yiwu Tuowei Technology Co., Ltd.
Luo Wenshui, Owner
Room 3211, Building 2, Yiwu Wanda Plaza, Choujiang Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China
service@lumivants.com

Business contact

+852 9627 8491
Business address: 26 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong SAR. This business contact address is separate from the company and return address above.