FAQ
Useful answers before you plan your river day.
Where do you deliver?
Our current sales destination is the United States. Available addresses and services are displayed at checkout. Prices and delivery fees are in USD.
How long should I allow?
Order preparation takes 5–10 business days after order/payment confirmation, subject to needed information. Standard carrier transport takes another 10–15 business days after dispatch. Plan for 15–25 business days combined; these are estimates, not guarantees. A trip deadline should be discussed with support before ordering.
What are the shipping fees?
Standard shipping costs $5.99 below a $50 discounted merchandise subtotal and is free at $50 or more. Expedited shipping is $7.99 where offered. Expedited delivery has no unverified guaranteed arrival date and does not remove preparation time. See our Shipping Policy.
Are the images photographs?
The product and lifestyle scenes are AI-generated illustrations. Read each product description for the intended item; scene props are not included unless stated. No performance rating, capacity or certification should be inferred from an image.
Do accessories replace safety equipment?
No. Storage, carry and comfort accessories do not replace properly selected flotation equipment, helmets, supervision, training or instructions from a rafting operator. Do not use ordinary straps as rescue equipment or body tethers.
Can I change an order?
Email service@lumivants.com with your order number promptly. We will review changes or cancellation before dispatch, but cannot guarantee an alteration once fulfillment has progressed.
How do returns work?
Request a return within 30 days of delivery by email before sending an item. For preference returns, the buyer pays return shipping. Damage or incorrect-item cases are reviewed individually. Approved refunds are inspected and processed within 10 business days after receipt of the return; bank posting may take longer. See the Return Policy.
How can I request privacy help?
Use Your Privacy Choices or email us with the subject “Privacy request.” We may need appropriate information to verify your request.
Company & contact
Lumivants is operated by Yiwu Tuowei Technology Co., Ltd.
Luo Wenshui, Owner
Room 3211, Building 2, Yiwu Wanda Plaza, Choujiang Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China
service@lumivants.com