Shipping Policy
Last updated: October 24, 2026
This Shipping Policy applies to orders placed with Lumivants, operated by Yiwu Tuowei Technology Co., Ltd.
Shipping destinations
We currently accept delivery orders to the United States only. Available delivery services and any address restrictions are shown at checkout. If your address is not supported, please contact us before ordering.
Shipping charges (USD)
- Standard shipping: $5.99 when the discounted merchandise subtotal is below $50.
- Free standard shipping: discounted merchandise subtotal of $50 or more.
- Expedited shipping: $7.99 where offered at checkout. No guaranteed expedited arrival date is promised.
The free-shipping threshold is calculated after discounts and before shipping and applicable taxes.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Preparation time is additional to carrier transport time. Business days are Monday through Friday, excluding applicable public holidays. These windows are estimates, not guaranteed delivery dates. Missing address information, payment checks, public holidays, customs processing, weather and carrier disruption may extend the time. Expedited service does not remove the preparation stage; contact us before purchasing if you have a fixed trip date.
Dispatch and tracking
When an order is dispatched, we provide tracking information by email when tracking is available for the selected service. A label-created status does not necessarily mean the carrier has received the parcel. Tracking updates can take time to appear.
Address changes and cancellations
Check your delivery address before submitting an order. Email service@lumivants.com with your order number as soon as possible for a correction or cancellation. We will review requests before dispatch, but cannot guarantee changes once preparation or carrier handover has progressed. If an address error causes a return, contact us to discuss available redelivery and any additional charges before a new shipment.
Delays, damage and missing parcels
If tracking stops updating or your parcel exceeds the planning window, contact us with your order number so we can investigate with the carrier. For a damaged delivery, retain the parcel and packaging and send photographs where possible. If a parcel is marked delivered but cannot be located, check the delivery location and household members, then contact us. We review loss, damage and incorrect-delivery reports and provide an appropriate resolution based on the circumstances and applicable consumer rights.
Taxes and customs
Applicable taxes collected by the store are shown at checkout. Where an international shipment incurs import duties or carrier clearance charges that are not collected at checkout, the recipient may be responsible as permitted by law. Contact us before ordering if you need clarification. Customs checks can affect delivery estimates.
Contact and company
Lumivants
Yiwu Tuowei Technology Co., Ltd.
Luo Wenshui, Owner
Room 3211, Building 2, Yiwu Wanda Plaza, Choujiang Subdistrict, Yiwu City, Jinhua City, Zhejiang Province, China
Email: service@lumivants.com